Frequently Asked Questions
Everything you need to know about your uMusic Shop experience.
How long does shipping take for my instruments and gear?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their gear sooner.
What is your return policy for musical instruments?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition and packaging for a full refund or exchange.
Are the products sold on uMusic Shop brand new?
Yes, all items listed on our store are 100% brand new and sourced directly from authorized manufacturers, unless explicitly labeled as 'Certified Refurbished' or 'Open Box'.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.